All wooden products in the LeoBabys range are made from CE-certified wood. The paints used are exclusively water-based and free from harmful substances. No materials or ingredients are used that could harm children. All products made from other materials are also produced from certified materials.

All LeoBabys products are tested according to the European toy safety standard EN 71 and bear the CE mark – which is present on most items in the range. This means that every product meets the strict EU requirements for freedom from harmful substances, mechanical stability, and material safety.

Furthermore, our products are tested daily by the founder family's own children – before they even become part of our range.

Please note: Even with tested products, children should never be left unsupervised with climbing frames, swings, or similar movement products.

No – LeoBabys stands for conscious selection over cheap mass-produced goods. Most products are created through artisanal production in small European manufactories and family businesses – without assembly lines and without compromising on craftsmanship. LeoBabys preferably supports women-led businesses.

For economic reasons, individual products cannot be entirely manufactured in Europe. However, for these items, the design and development originate exclusively from Europe or Australia – from independent studios and designers with the same demands for quality, safety, and pedagogy.

Our promise: No product ends up at LeoBabys that we wouldn't give to our own children – regardless of where it was manufactured.

LeoBabys offers a wide range for every developmental stage:

• Baby swings (small, large, luxury)
• Climbing products (climbing arch, climbing triangle, climbing cube, climbing frame)
• Balance boards, learning towers, activity boards
• Children's beds (Montessori, house beds, bunk beds)
• Children's room furniture
• Stapelstein® products
• Outdoor items
• Online courses for parents and children

From 0 to 99 – and that's no exaggeration. LeoBabys supports the entire family: from baby swings from birth, to climbing products from 6 months, learning towers from 18 months, and Montessori beds from 2 years, all the way to outdoor and construction toys for school children.

Two special products round out the intergenerational range: the Stapelstein® (officially 1–99 years, loadable up to 180 kg) and the CUBORO marble run (from 3 years, made from FSC-certified Swiss beech wood, manufactured in Switzerland).

Yes – LeoBabys exclusively offers tested and certified children's products. All woods are CE-certified, and the paints used are without exception water-based and free of harmful substances. Each product is also tested by independent testing institutes.

For toys, the European standard EN 71 applies; for children's furniture, specific EU furniture standards apply. The CE mark is present on most items – official proof of EU conformity regarding material safety, mechanical stability, and freedom from harmful substances.

Because genuine quality, fair production, and European craftsmanship come at a price – and pay off in the long run. What you get for it:

• Sustainable quality that doesn't need to be replaced after one season
• Harmful substance-free materials – CE-certified and independently tested
• Handcrafted instead of assembly line – each piece is unique
• 1-year warranty – confidence in durability
• Fair conditions for small European businesses, often women-led

LeoBabys products are built to last not just one child, but an entire family. Many customers report that their climbing triangles, learning towers, and Montessori beds are easily passed on to younger siblings – or even the next generation.

For wooden products, we recommend: regularly tightening connections, treating with natural wood oils, and storing away from constant moisture.

LeoBabys provides a one-year warranty on all products. Should anything break within this period, it will be exchanged free of charge – no arguments, no hidden conditions. This warranty is an expression of our confidence in the quality of our manufacturers and materials.

Yes – LeoBabys already supplies numerous institutions. Our products are explicitly designed for daily use in nurseries, kindergartens, daycares, schools, doctor's offices, and other facilities, and are manufactured to be correspondingly robust.

We are happy to support institutions with: individual bulk orders, invoicing for institutions, and personal consultation. Write to us at info@leobabys.com – together we will find the best solution.

No. Just write to us at info@leobabys.com with:

• Your order number
• A short description of the problem
• A photo of the affected part

We will individually clarify whether we can send you the spare part directly or if an exchange will be handled under warranty. In most cases, the problem is resolved within a few days – without any return effort for you.

LeoBabys ships to all countries within Europe – including non-EU countries like Switzerland and the United Kingdom. Customs duties for non-EU countries may apply depending on the destination country.

Are you located outside of Europe? Write to us at info@leobabys.com – we will review the possibilities individually.

Yes – LeoBabys offers free shipping for orders over €99 – whether to Austria, Germany, Switzerland, or any other European country. No hidden fees, no surprises at checkout.

If your order value is below this threshold, the applicable shipping costs will be transparently displayed at checkout.

• Stock items: Generally fast delivery within a few working days after order placement.
• Handmade items: The exact delivery time is specified on the respective product page.
• Personalized products: Items with engraving or individual customization require additional production time.

Need express delivery? Write to us before placing your order at info@leobabys.com – we will check this individually for you.

Yes – once your order has been shipped, you will automatically receive a shipping confirmation by email including a tracking link. Haven't received an email? Please check your spam folder. For further questions, you can reach us at info@leobabys.com.

You have 14 days after receipt to return items – no reason required. The item should be in unused original condition and in its original packaging.

Write to us at info@leobabys.com with your order number and the item in question. We will refund the purchase amount via the original payment method.

Note: The right of return is limited for personalized products – please inquire with us before ordering.

Report it immediately, send a photo – we'll take care of it. Please:

• Take photos – document the damage to the product and, if possible, to the packaging.
• Contact us – ideally on the day of delivery at info@leobabys.com with your order number and the photos.

LeoBabys is an Austrian family business based in Vienna, founded by parents who are soon expecting a new addition themselves – and therefore know exactly how to select children's products: critically, lovingly, and without compromise.

Behind every product is a personal decision: Would we give this to our own child? LeoBabys is not a corporation, not an anonymous platform – but a small, fine company with high standards.

Because as expectant parents, we can't help but think about the world our children will grow up in. Sustainability at LeoBabys isn't a marketing term – it's an attitude. We only sell what we can truly stand behind.

Yes – quite consciously and out of conviction. LeoBabys preferably works with micro, small, and medium-sized family businesses in Europe – with a special focus on women-led businesses. Every order is a direct contribution to:

• European craftsmanship instead of anonymous mass production
• Fair wages and working conditions in small manufactories
• Female entrepreneurship – an area we actively want to strengthen
• Short supply chains – good for the environment, good for quality control

Yes – follow us and become part of the LeoBabys community:

• Instagram: @leobabys.shop – our most active channel with products in real children's rooms, Montessori inspiration, and behind-the-scenes glimpses.
• Facebook: LeoBabys – news, product presentations, and community updates.
• Newsletter: Subscribe at leobabys.com – no spam, only truly helpful content.

LeoBabys vouchers are available in any amount – ideal for birth, baptism, or birthday. The voucher is redeemed directly at checkout and is valid for the entire product range.

You can find vouchers directly at: leobabys.com/collections/gutscheine-leobabys

Don't know what product to give? Write to us at info@leobabys.com – we'll be happy to advise you.

• Credit card (Visa, Mastercard)
• PayPal – with an existing account or as a guest, including PayPal Buyer Protection
• Apple Pay / Google Pay – fast and secure with one click
• Bank transfer / Prepayment

All payments are processed encrypted and securely. For daycares and businesses, invoicing is also possible upon request – write to us at info@leobabys.com.

• Email: info@leobabys.com – for all questions regarding orders, products, warranty, and individual inquiries.
• Instagram: @leobabys.shop – for quick questions; we usually respond within a few hours.

Please always include your order number for order-related inquiries – this significantly speeds up processing.

Yes – registration is not mandatory. However, a customer account has advantages: you can see all past orders at a glance, download invoices, and are more quickly identifiable for inquiries.

Yes – all payments are processed via secure, certified payment service providers with SSL encryption. Your credit card or account data is never stored or viewed by LeoBabys.

Yes – after completing your order, you will automatically receive an order confirmation by email. A formal invoice can be accessed at any time via your customer account at leobabys.com.

No customer account or special invoice format needed? Write to us with your order number at info@leobabys.com.

Please check the following:

• Has the validity period expired? Many promotional codes are time-limited.
• Has the minimum order value not been reached? Check if your shopping cart meets the required amount.
• Is it only valid for certain products? Some promotions only apply to selected categories.
• Case sensitivity? Please copy codes exactly, do not type them out.

Still no luck? Write to us at info@leobabys.com with your code and a screenshot of the error – no discount benefit will be lost.

Yes – but please report it as soon as possible. As long as your order has not yet been shipped, we can usually still make changes to the delivery address, product, or order quantity. Write to us immediately at info@leobabys.com with your order number and the desired change.

After shipping, no changes are possible – in this case, our 14-day return policy applies.

• Check spam/junk folder – emails from online shops occasionally end up there.
• Correct email address? Check if you entered the correct address at checkout.

Still nothing? Write to us at info@leobabys.com with your name and the approximate time of order – we will check the status immediately and resend the confirmation.