Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

All LeoBabys products are tested according to the European toy safety standard EN 71 and bear the CE mark – which is present on most items in the range. This means that every product meets the strict EU requirements for freedom from harmful substances, mechanical stability, and material safety.

Furthermore, our products are tested in everyday use by the founding family's own children – even before they are added to the range. Anything that doesn't pass their test won't make it to you.

Please note: Even with tested products – children should never be unsupervised with climbing frames, swings, or similar movement products.

No – LeoBabys stands for conscious selection instead of cheap mass-produced goods. And for that, we are honest with you.

Most products in the LeoBabys shop are created through artisanal production in small European manufacturers and family businesses – without assembly lines, without compromises in craftsmanship. LeoBabys preferentially supports women-led businesses, because true responsibility also means who is behind the products.

For economic reasons, individual products cannot be entirely manufactured in Europe. However, for these items, the design and development exclusively originate from Europe or Australia – from independent studios and female designers who uphold the same standards for quality, safety, and pedagogy as we do. Manufacturing takes place under controlled conditions and according to European quality standards.

Our promise: No product ends up at LeoBabys that we wouldn't give to our own children – regardless of where it was manufactured.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

From 0 to 99 – and that's no exaggeration.

LeoBabys accompanies the whole family: from a baby swing from birth to climbing products from 6 months, learning towers from 18 months and Montessori beds from 2 years to outdoor and construction toys for school children.

Two products explicitly developed for every age group complete the intergenerational offering:

The Stapelstein® – officially approved for ages 1 to 99 and can withstand up to 180 kg. Children climb and build, adults use it as a stool, yoga block or fitness device.

The CUBORO marble run – available from 3 years of age, officially designed for every age group. Children playfully discover physics and logic, teenagers tinker with complex 3D constructions, adults build for hours – there are even international CUBORO championships. Made from FSC-certified Swiss beech wood, manufactured in Switzerland.

One shop. A whole childhood. And far beyond.

Yes – LeoBabys exclusively carries tested and certified children's products.

All woods in the LeoBabys range are CE-certified, and the paints used are without exception water-based and free of harmful substances. Each product is additionally tested by independent testing institutes – before it is even included in the range.

The European standard EN 71 applies to toys, while specific EU furniture standards apply to children's furniture such as Montessori beds, house beds, and bunk beds. Most items in the LeoBabys shop bear the CE mark – the official proof of EU conformity in terms of material safety, mechanical stability, and freedom from harmful substances.

All materials and ingredients are chosen to ensure they do not harm children in any way – even with direct skin contact or during everyday play.

Because genuine quality, fair production, and European craftsmanship have their price – and pay off in the long run.

LeoBabys products are not mass-produced. They are created in small European manufactories and family businesses, produced through artisanal individual manufacturing, and made from high-quality, organic, and sustainable materials. This costs more than industrial mass production from the Far East – and that is intentional.

What you get in return:

• Sustainable quality that doesn't need to be replaced after one season
• Toxin-free materials – CE-certified and independently tested
• Handcrafted instead of assembly line – each piece is unique
• 1-year warranty – the confidence in durability that no cheap product can provide
• Fair conditions for European small businesses, often run by women

Those who invest in a LeoBabys product once buy less often – which is more sustainable for the family budget and for the planet.

LeoBabys products are built to last not just one child, but an entire family.

All items in the LeoBabys shop are made from high-quality, exceptionally durable materials – CE-certified solid wood, non-toxic surfaces, careful craftsmanship. The result is products that can withstand years of intensive use by children.

Many LeoBabys customers report that their climbing triangles, learning towers, and Montessori beds are easily passed down to younger siblings – or even to the next generation. Cheaper alternatives from mass production often need to be replaced after only a few months. A LeoBabys product thus pays for itself in the long run – and simultaneously protects the environment.

For wooden products, we recommend: regularly tightening connections, treating with natural wood oils, and storing away from permanent moisture – then a LeoBabys product will accompany you far beyond childhood.

1-year warranty – because we are 100% convinced of our products.

LeoBabys provides a one-year warranty on all products. Should anything break within this period, it will be exchanged free of charge – no questions asked, no hidden conditions. This warranty is not a marketing promise, but an expression of our trust in the quality of our manufacturers and materials.

Yes – LeoBabys already supplies numerous facilities with sustainable children's products.

Climbing triangles, learning towers, balance boards, Montessori furniture, and movement toys based on Pikler and Montessori principles are not only popular with private families – they are expressly designed for daily use in nurseries, kindergartens, daycares, schools, doctor's offices, and other facilities with children, and are manufactured accordingly robustly.

We are happy to support facilities with:

• Individual bulk orders with a product selection tailored to your needs
• Invoicing for institutions and companies
• Personal consultation – we help you find the right products for your room size, age group, and pedagogical concept
• Quantity coordination depending on your needs and budget

Simply write to us with your request, the number of children, and the type of facility at info@leobabys.com – we will get back to you personally and together find the best solution for you.

No. With LeoBabys, you never have to send in the entire product for a single part.

We know that a loose bolt, a broken slat, or a missing part shouldn't mean your child has to go without their learning tower or climbing triangle for days. That's why we handle such cases quickly, straightforwardly, and personally.

Simply email us at info@leobabys.com with:

• Your order number
• A brief description of the problem
• A photo of the affected part

We will individually determine whether we send you the replacement part directly, whether an exchange will be handled under warranty, or if there's another quick solution. In most cases, the problem is resolved within a few days – with no return effort for you.

Because buying a good product is a decision. The service afterward is what distinguishes a good shop.

LeoBabys delivers across Europe – and beyond upon request.

LeoBabys ships to all countries within Europe – including non-EU countries like Switzerland and Great Britain. Customs duties and country-specific taxes for non-EU countries may apply depending on the destination country.

Are you located outside Europe or have a special delivery request? No problem – just email us at info@leobabys.com with your desired delivery address. We will individually check the possibilities and get back to you personally.

Yes – LeoBabys offers free shipping on orders over €99.

For orders over €99, shipping is completely free for you – whether you order to Austria, Germany, Switzerland or another European country. No hidden fees, no surprises at checkout.

If your order value is below this threshold, the applicable shipping costs will be transparently displayed at checkout.

It depends on the product – we'll be honest with you.

LeoBabys stocks both readily available items and products that are handmade or individually personalized. Delivery time depends on the product you have chosen:

Stock items: Usually fast delivery within a few business days after order receipt.

Handmade items: Since our products are manufactured individually in small European workshops, production time may be a little longer. The exact delivery time is stated on the respective product page.

Personalized products: Items with engraving or individual customization require additional production time – quality takes time, and that's by design.

Express delivery desired? In many cases, accelerated delivery is possible. Write to us before placing your order at info@leobabys.com – we will check this individually for you and find the fastest solution together.

Yes – you will be automatically informed as soon as your package is on its way.

As soon as your order has been shipped, you will automatically receive a shipping confirmation by email including a tracking link. This way you can always see where your package is located.

Didn't receive an email? Please also check your spam folder. For further questions regarding the status of your order, you can always reach us at info@leobabys.com – we will help you quickly and easily.

You have the right to return items within 14 days of receiving your order – no reason required. The item should be in unused original condition and in its original packaging.

Here's how: Simply email us at info@leobabys.com with your order number and the item you wish to return. We will process the return with you and refund the purchase amount via the original payment method.

Note: The right of return for personalized products is limited, as these are custom-made for you – please inquire with us before ordering if you are unsure.

Report it immediately, send a photo – we'll take care of it. Period.

If your product arrives damaged, we ask you to do the following:

1. Take photos – document the damage to the product and, if possible, to the packaging. This is important for insurance reasons and significantly speeds up processing.
2. Contact us – write to us as soon as possible, ideally on the day of delivery, at info@leobabys.com with your order number and photos.

A family from Vienna – with their heart in the right place and the ambition to pass on only the best.

LeoBabys is an Austrian family business based in Vienna, founded by parents who are soon expecting their own children – and therefore know exactly how to choose children's products: critically, lovingly, and without compromise.

Behind every product in the LeoBabys shop is a personal decision: Would we give this to our own child? What doesn't pass the test doesn't make it into the assortment. What convinces us is recommended with full commitment – not because it was produced cheaply, but because it is truly good.

LeoBabys is not a corporation, not an anonymous platform. It is a small, fine company with high standards – for children, for families, for a conscious childhood.

Because as expectant parents, we can't help but think about the world our children will grow up in.

At LeoBabys, sustainability is not a marketing term – it's an attitude. As a Viennese family business with our own future as parents in mind, we know: what we buy today helps determine the planet our children will grow up on.

We only sell what we can stand behind ourselves. And we only recommend what we would give to our own child.

Yes – quite deliberately and out of conviction.

LeoBabys prefers to work with micro, small and medium-sized family businesses in Europe – and places a special focus on supporting women-led companies. Because we believe that if you want to operate sustainably, you also have to look at who is behind the products.

Every order from LeoBabys is a direct contribution to:

• European craftsmanship instead of anonymous mass production
• Fair wages and working conditions in small manufactories
• Female entrepreneurship – an area we actively want to strengthen
• Short supply chains – good for the environment, good for quality control

Those who buy from LeoBabys don't just buy a product. They are choosing a way of doing business that we want for the future.

Yes – follow us, message us, become part of the LeoBabys community.

LeoBabys is active on two channels, where we regularly share new products, inspiration for conscious parents, educational tips, and behind-the-scenes insights:

Instagram: @leobabys.shop Our most active channel – here you'll find sustainable children's products in real kids' rooms, Montessori inspiration for everyday life, new collections, and personal insights into the LeoBabys universe. You can always reach us via direct message – we respond personally.

Facebook: LeoBabys News, product presentations, and community updates also on Facebook – ideal if you want to stay informed about new products and promotions.

Newsletter If you want to be the first to know about new products, exclusive offers, and educational content: subscribe to the newsletter at leobabys.com. No spam – only content that really helps.

Direct contact: For personal questions, advice, and individual concerns, you can reach Josef and the LeoBabys team anytime at info@leobabys.com – transparent communication and suitable solutions are particularly important to us as a family-run shop.

LeoBabys vouchers are available in any amount and are ideal for anyone who wants to give gifts to families with small children - for a birth, christening, birthday, or just because. The voucher is redeemed directly at checkout and can be applied to the entire range - from baby swings to climbing triangles to Montessori beds and sustainable wooden toys.

You can find vouchers directly at: leobabys.com/collections/gutscheine-leobabys

Not sure which product to give as a gift? Drop us a line at info@leobabys.com - we'll be happy to advise you personally and help you choose the right amount for the desired product.

LeoBabys offers you several secure and flexible payment options.

You can conveniently pay at LeoBabys using the following methods:

• Credit card (Visa, Mastercard) – instant payment, maximum security
• PayPal – with an existing account or as a guest, including PayPal Buyer Protection
• Apple Pay / Google Pay – fast and secure with one click
• Bank transfer / Advance payment – for those who prefer traditional bank transfers

All payments are processed encrypted and securely. LeoBabys does not store any payment data – all handling is done entirely through certified payment providers.

For daycares, kindergartens, and businesses, invoicing is also possible upon request – simply email us at info@leobabys.com.

Fast, personal, and without a call center – at LeoBabys, you always speak with real people.

Depending on your query, here's how you can best reach us:

Email: info@leobabys.com For all questions regarding orders, products, warranty, spare parts, daycare orders, and individual inquiries. We respond personally – no automated support, no bot.

Instagram: @leobabys.shop For quick questions, product inspiration, and direct interaction. Our DMs are open – we usually respond within a few hours.

For order-related inquiries, please always provide your order number – this significantly speeds up processing.

Yes – registration is not mandatory.

You can also order from LeoBabys as a guest without having to create a customer account. However, an account has its advantages: you can see all past orders at a glance, download invoices, and are more quickly identifiable for queries.

Yes – LeoBabys relies on certified payment providers with SSL encryption.

All payments at LeoBabys are processed through secure, certified payment service providers with SSL encryption. Your credit card or account data will never be stored or viewed by LeoBabys. The entire checkout process is technically secured – you can shop with confidence.

Yes – every LeoBabys order is documented with an invoice.

After completing your order, you will automatically receive an order confirmation by email, which contains all relevant information about your purchase. You can access and download a formal invoice at any time via your customer account at leobabys.com.

Do you not have a customer account or need an invoice in a specific format – for example, for accounting, a daycare center, a kindergarten, or tax purposes? No problem. Simply write to us with your order number at info@leobabys.com – we will issue the invoice to you in the desired form. For companies, facilities, and institutions, an invoice with VAT identification is also possible upon request.

No stress – the most common causes are quickly found.

If your discount code is not accepted at checkout, please check the following:

1. Has the validity period expired? Many promotional codes are time-limited. Check if the code is still valid – the expiration date is usually in the email or post where you received the code.

2. Minimum order value not reached? Some discount codes are tied to a minimum order value. Check if your shopping cart reaches this value.

3. Only valid for certain products? Individual promotions apply exclusively to selected categories or products – for example, only for new arrivals or sale items. Check the conditions of the respective code.

4. Case sensitivity? Codes are often case-sensitive – please enter the code exactly as it was provided, ideally by copying instead of typing.

5. Still no luck? Write to us at info@leobabys.com with your code and a screenshot of the error – we will check it immediately and help you easily. No discount benefit will be lost.

Yes – but please notify us as soon as possible.

As long as your order has not yet been shipped, we can usually still make changes to the delivery address, product, or order quantity. Please email us immediately at info@leobabys.com with your order number and the desired change.

Once shipped, changes are no longer possible – in this case, our 14-day return policy applies.

Check briefly, then get in touch – we'll clarify this immediately.

If you haven't received a confirmation email after your order, please check the following:

Spam/Junk Folder: Emails from online shops occasionally end up in the spam filter – please check there and mark us as a safe sender.

Correct email address? Check if you entered the correct email address during checkout.

Still nothing? Email us at info@leobabys.com with your name and the approximate time of your order – we will immediately check the status of your order and resend the confirmation to you.