Free shipping within the EU and Switzerland for orders over €70.
For deliveries outside the EU, customs charges may apply, which must be paid by the recipient.
Delivery times are typically between 1-2 weeks. Due to the fact that some products are made to order, longer delivery times may be possible.
For personalized beds, approximately 6 weeks.
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last goods.
To exercise your right of withdrawal, you must inform us (LeoBabys GmbH, Mona-Lisa-Steiner-Weg 27, 1120 Vienna, Austria) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or e-mail).
Excluded from exchange or return are personalized items that were specially made to customer specifications, such as busy boards with names, learning towers with names, sofas with names, beds, etc.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.
Please contact us within 14 days in advance at:
info@leobabys.com
We will then inform you of the return address.
You will bear the direct cost of returning the goods if the return is due to dissatisfaction. If the error is ours, e.g., delivery of an incorrect or defective product, we will cover the shipping costs.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
Once we receive the return, we will refund the purchase price within 7 working days.